Security Footage That Outlasts the Recorder

Your own address (like yourteam.camvue.net) where your team adds cameras and sites, uploads recordings, sets retention, and downloads any recording. People sign in with passkeys, not passwords. Camera uploads use a separate workspace FTP login. Prefer FTPS or SFTP: plain FTP does not encrypt the video or the login.

We store footage in the United States, on encrypted storage kept in more than one data center. That is live replication, not a backup. We do not keep a separate backup of footage, and we cannot restore footage after it is deleted.

No. Archives are re-encoded with H.265 at a much lower bitrate, so there is a loss of quality, most visible in fine detail and fast movement. A face or a license plate that is readable on the original may not be readable in the archive. Savings depend on the footage, so we won’t promise a fixed ratio. Before we delete an original, we check that every frame and timestamp the encoder received is in the archive, and that the encoder received the source’s frames, with a small allowance for corrupt packets. We also fully decode the first recording from each camera. This is not a picture or audio comparison, and it is not a forensic check. After the check, we delete the original. We cannot restore it. Archives are lossy and are not forensic copies, so keep your own copy of anything you may need as evidence. If you cannot afford to lose a recording, keep your own copy outside CamVue. If a recording may be needed in a legal matter, email legal@camvue.net before it is deleted, and see the Terms.

Archives are H.265 (HEVC). Many modern players play them. Some browsers and older players do not, and we do not promise that yours can. If you need a format your player will open, keep the original or convert the download. An H.264 download is not part of the service today.

Yes. Point your cameras and NVRs at ftp.camvue.net with a workspace login, and recordings arrive without anyone exporting them by hand. Each camera, and each channel of an NVR, shows up as its own camera automatically; rename them whenever you like. Use SFTP or FTPS (FTP over TLS) where your camera offers them, because those are encrypted. Plain FTP works for cameras that support nothing else, but it sends the login and the video unencrypted. You can add several logins and revoke any of them. New cameras and channels are billed automatically, up to 64 new cameras per workspace per day. You can also upload files yourself with any FTP or SFTP client.

Every new workspace gets 14 days free, counted from when you create it. You can add up to 10 cameras and you don’t need a card. Choose a plan any time during the trial and add a card; you aren’t charged until the trial ends, and then the plan’s regular price applies. If the trial ends without a plan, uploads stop, but the footage you uploaded is kept and you can still view and download it.

Yes. On the month-to-month plan, footage is kept until you delete it or end your subscription, with no term. On the 12- and 24-month plans, footage older than 12 or 24 months is deleted on schedule. Deleted footage cannot be recovered.